Privacy statement

Information collected from you

As part of your application for a tertiary concession, Greater Wellington Regional Council (GWRC) will collect the following personal information from you, if your place of study has not already provided this:

• Whether you study full or part time
• Email address
• The university or tertiary organisation you study at
• Student ID number.

When activating your tertiary concession, Greater Wellington Regional Council (GWRC) will also collect your Snapper card number from you. 

If you are a Limited Full Time Student (LFTS) we will also collect evidence of your LFTS status to allow us to make a decision on your eligibility. 

If you wish you can also provide your name. This will assist your place of study to locate your details within their records if your email address or student ID number do not match any of their records.

Information collected from your place of study

As part of your application, your place of study will provide GWRC with the following information regarding you:

• Expected date of commencement of study
• Expected date of completion of study

If your place of study initiated your concession they have provided GWRC with the following information regarding you, with your consent:

• Student ID number
• Email address
• Place of study

Your place of study may also choose to provide your name to GWRC to allow them to easily find you within the concession system later if they need to make changes.

GWRC may also, on request, collect the following information from your place of study for audit purposes:

• Confirmation of your enrolment status and applicable dates
• The total number of enrolled credits and applicable dates
• Other relevant enrolment records required to substantiate that the scheme criteria have been met.

Use of your information

The information collection from you is needed to allow us to direct your application to the appropriate party to determine your eligibility for a tertiary concession. Your email address and student ID number will be used by your place of study to locate your details within their records.

Your email address will also be used to contact you regarding any changes to your concession. Your student ID number will also be used to ensure that you only have one active concession at any given time. The Snapper card number you provide will be used to load your concession if your application is approved. The commencement and completion dates provided are used to set the period for the tertiary concession.

Access to your information

If you wish to receive a copy of your information, please email privacy@gw.govt.nz.

Correction of your information

If you wish to correct your information, please contact the Student Services Department at your place of study. If you need assistance to locate the appropriate person, please email privacy@gw.govt.nz.

Security

GWRC will keep the information you provide secure and protect it in accordance with good industry practice.

Information sharing

Information you provide, with the exception of your Snapper card number, will be shared with your place of study to determine your eligibility for a tertiary concession.

The information you and your place of study provide will be shared with Snapper to enable them to provide a tertiary concession to you when using your Snapper card. Snapper is required to comply with this privacy statement in the same manner that we are.

We will not share the information you or your place of study provide with any other party unless required to do so for law enforcement purposes.

Retention of your information

If your tertiary concession is approved we may keep the information we collect for up to fifteen months after the expiry of your tertiary concession.

If your tertiary concession is not approved we may keep the information we collect for up to a year.

Statistical information collected

GWRC may collect statistical information about your application to help us improve the service. This information does not identify individuals and makes use of cookies. You may turn off cookies at any time. Most browsers have a feature that allows the user to refuse cookies, or issues a warning when cookies are being sent. Turning off cookies will not affect your ability to make an application.

The information we may collect includes:

• The first three parts of the IP address of the device
• The pages accessed on our site and the links clicked on
• The date and time the site was visited
• The referring site (if any) through which you clicked through to this site
• The operating system (e.g. Windows 7, Mac OSX) on the device used
• The type of web browser used (e.g. Internet Explorer, Mozilla Firefox)
• Other incidental matters such as screen resolution and the language setting used

We may share this information with Snapper for the purposes of improving our services to you. We do not share this information with anyone else.

Who you can contact for further information

If you have any queries, please contact Greater Wellington Regional Council’s Privacy Officer by email to privacy@gw.govt.nz or by writing to:

What this statement covers 

Greater Wellington Regional Council (Greater Wellington) has created this privacy statement to explain how we deal with your personal information collected by Warranted Transport Officers whilst completing their role.  

What personal information do we collect and for what purpose(s)? 

You are required to provide the following information under section 128 of the Land Transport Act 1998 if requested by a Warranted Transport Officer. 

• Name 
• Date of Birth 
• Address 
• Phone Number 
• Fare payment information 

We collect this information to allow us to provide you information to enable you to understand the fares and concessions available and Issue infringement notices and fines for fare evasion.  

Where a Warranted Transport Officer has engaged with you, we collect details about your response to the interaction. This information is used in any future engagements to ensure our staff are aware of any issues which may impact their Health and Safety. 

You may also provide your email address to enable us to provide you information about fares and concessions if requested. 

If you had issues relating to the use of your Snapper Card we may with your consent collect your Snapper Card number. This will allow us to investigate and resolve any identified issues. 

Using your information 

We will only use the personal information provided to us: 

• For the purpose/s we collect that information (see above) 
• For other reasons permitted by the Privacy Act 2020 (e.g. with your consent, for a directly-related purpose, or where the law permits or requires this use). 

Data storage, security and accuracy 

Greater Wellington has implemented measures to ensure your personal information is kept safe and secure; is protected against loss, and unauthorised use, change, disclosure, or access; is kept accurate, current, complete, and relevant; and is not misleading. 

Sending your information to others 

The collected information will not be sent to others unless the law permits or requires this. 

Accessing and correcting your personal information 

You can: 

• Ask us to confirm whether we hold personal information about you  
• Request access to that information by emailing us at privacy@gw.govt.nz 
• If applicable, ask us to correct that information. 

Contact us 

For further information about this privacy statement and our related information practices, please contact us on info@metlink.org.nz  

If you wish to access or correct your personal information, please contact our Principal Privacy Officer at privacy@gw.govt.nz. 

Complaints 

If you consider we have breached your privacy, or there is a privacy matter that we cannot resolve, first make a complaint to our Principal Privacy Officer at privacy@gw.govt.nz. 

If you are not satisfied with our response, you can then complain to the Privacy Commissioner at: 

Phone 0800 803 909 (Monday to Friday 10am to 3pm) 

Email enquiries@privacy.org.nz 

Post Office of the Privacy Commissioner, PO Box 10094, Wellington 6143.