Social Media Terms of Use

This page contains community guidelines for Greater Wellington, including Metlink, social channels.

The guidelines are built on the concept of mutual respect between all users of Greater Wellington social media channels. The guidelines also state the disclaimer, copyright and conditions of use for Greater Wellington's social media accounts (Facebook, Instagram, LinkedIn, and YouTube).

To maintain a safe and respectful online environment, please follow the platform's community guidelines and our social media terms of use.

Greater Wellington's social media, marketing, communications team, and contact centre manages Greater Wellington's channels.

Our social media channels create a space where community members can have informed and engaged discussions, connect with others, and share dialogue.

The purpose of our social channels is to:

Tell the Greater Wellington story;
Share the latest news, updates, and event information;
Get informal community feedback on our activities;
Build a community of people who care about the region.

Be respectful of others. We welcome questions, comments, constructive feedback, and differing opinions, where respect is shown to other users and administrators of the platforms. We do not accept racist, sexist, homophobic, offensive, defamatory, threatening, harassing, overtly sexual, discriminatory, or hateful comments or messages.

Keep posts relevant to Greater Wellington pages and topics.

Protect personal information. Never post comments containing personal, identifying, or confidential information.

Do not spam. No repeated comments, posts or unsolicited ads. No multiple or repetitive posts by a single user or repetitive posts copied and pasted or duplicated by single or multiple users.

No electioneering. The Greater Wellington social media pages must not be used for electioneering purposes. Any post – positive or negative – made by any individual specifically relating to their own or someone else's nomination, intention to run for Council or any election campaign will be removed immediately.

Greater Wellington reserves the right to:

Determine what constitutes inappropriate content.
Hide or entirely remove inappropriate content.
Ban users from its social media communities for going against our social media Terms of Use.

We may choose to reshare, mention, post or share information from other organisations or individuals for the interest and information of our followers. External or non-Greater Wellington links do not constitute official endorsement by Greater Wellington, nor any guarantee as to the accuracy of this information.

Being followed or resharing your content by Greater Wellington does not imply endorsement of any kind or any guarantee by Greater Wellington regarding the accuracy of the information.

Users' posts do not necessarily reflect the views of Greater Wellington. We do not guarantee the accuracy, integrity, or quality of content posted by other users.

Except where stated, the content on Greater Wellington's social media channels is the copyright of Greater Wellington or its licensors. Unless otherwise specified, material in which Greater Wellington has copyright is licensed for re-use under a Creative Commons Attribution 4.0 International Licence. In essence, you are free to copy, distribute and adapt the material as long as you attribute it to Greater Wellington and abide by the other licence terms. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ open_in_new(external link)

We monitor our social media channels, and will collect and retain feedback, complaints, queries, compliments or other interactions with our channels. We may store these interactions against an identifiable customer if we have accurately connected that customer with the social media username or handle associated with the interaction. For more information about how we collect and process personal information, please see check the Greater Wellington Privacy Statement(external link).

All information provided is subject to change. We do our best to ensure that Greater Wellington's information is correct and current at the time of transmission. However, to the fullest extent permitted by law, Greater Wellington does not accept any responsibility and excludes all liability for any error, omission, or defect, any action taken, or omission made as a result of reliance placed on such information.

Greater Wellington social media accounts are actively monitored Monday through Friday during office hours (8am-4.30pm), outside of these hours, please call our contact centre on 0800 496 734.

If you request a particular service, we might ask you to contact us via phone or email. This will help us respond effectively to your request.

If you have feedback for any of our regional councillors, you can contact them via our Council and Councillors page(external link).