Metlink services during Alert level 2

Following the Government’s alert level 2 announcement Metlink has confirmed that face coverings will remain mandatory on all bus, train and ferry services and that it will continue to run a full timetable from 6am tomorrow (Sunday 28 February).

General Manager of Metlink Scott Gallacher says there will be no timetable changes under alert level 2 but passengers will be expected to continue to practice personal hygiene and wear face coverings.

“As we know from last time out, one of the best defences against the spread of COVID-19 is personal hygiene, that’s hand washing before and after travelling.

“The Government has made it clear that people should wear face coverings and we encourage passengers to follow this advice on buses, trains and ferries. These measures will help keep passengers safe across the whole network,” says Scott Gallacher.

Fares will remain in place, including cash, but Metlink says that contactless methods of payment are preferred to help limit the interactions of staff and passengers. Snapper will be available on buses, while EFTPOS will be available at train ticket offices and on ferries.

“For our passengers with accessibility needs, all accessibility features will remain in service. That means front door boarding on buses and availability of ramps on trains,” says Scott Gallacher.

Passengers are encouraged to maintain physical distancing while waiting for services wherever possible but physical distancing will not be required on board Metlink services.

Metlink is encouraging all passengers to log their travel, using the Government’s COVID-19 tracing app for contact tracing purposes.

“The safety of passengers and our Metlink team is paramount so please continue to follow Government instructions. Metlink is doing all it can to place staff and passenger safety at the forefront of everything we do, and we continue to carry out enhanced cleaning measures across trains, buses and ferries. 

“However, if you are sick, please do not travel on public transport."

“People across the region did a great job last time and I’m sure this time will be no different. I want to thank them for their patience and commitment to their fellow passengers. Stay safe and be kind,” adds Scott Gallacher.

For further updates check out the Metlink website, contact our Metlink Service Centre on 0800 801 700, or follow our Facebook page. (external link)